Terms & Conditions

By booking any service with us, you confirm that you have read, understood and agreed to the following terms.

1. Inspection on Return

Please inspect your items upon delivery, or as soon as reasonably possible.

If you have any concerns, you must notify us within 1 hour of delivery so we can review the matter promptly. Unfortunately, we are unable to accept responsibility for issues reported after this time.

2. Collections & Deliveries

Collection and delivery time slots are estimated. While we always aim to be punctual, timings cannot be guaranteed due to traffic, weather, or other circumstances outside of our control.

Only one delivery attempt will be made.

If no one is available to receive the items and they cannot be left safely at the property, they will be returned to us and a £10 re-delivery fee will apply.

3. Booked Items Only

Please ensure only items included in your booking are provided for cleaning.

Accessories and additional components must be pre-booked and may incur additional charges.

We cannot accept responsibility for undeclared or unbooked items.

4. Stain Removal

We treat all stains individually and aim to achieve the best possible results.

However, we cannot guarantee the complete removal of all stains, marks, or discolouration. Any remaining marks will still be professionally cleaned and sanitised.

5. Strict No Mould Policy

We do not clean any items with mould.

If you are unsure whether your item has mould, clear photographs must be sent to us before booking.

If a mould-affected item is sent to us:

The item will not be cleaned

The booking will be charged at 100% of the agreed service cost

The item will be returned to you uncleaned

For mouldy car seats, we strongly recommend cutting the straps and taking the seat to your local waste or refuse centre for safe disposal, as mould can compromise the safety and structural integrity of the seat.

6. Storage After Cleaning

Items are wrapped for protection during transportation only.

Plastic wrapping must be removed as soon as possible to allow items to air.

Items must be stored indoors in a warm, dry environment. We cannot accept responsibility for mould growth caused by improper storage after return (including sheds, garages, conservatories, or damp spaces).

7. Extended Cleaning Time

Heavily soiled items may require additional time and care. If we need to retain your items longer than originally advised, we will inform you.

8. Damage or Loss

All items are handled with care. In the unlikely event of damage or loss caused directly by us, we will replace the item on a like-for-like basis.

Unless the item was brand new, replacement will be a used item of similar age and condition.

9. Cancellation & Deposit Policy

We understand that family life can be unpredictable. However, as a small business, missed appointments and late cancellations significantly affect our schedule.

10. Deposits

A deposit may be required to secure your booking.

Deposits are non-refundable.

The deposit amount will be deducted from your final balance.

11. Cancellations

Cancellations made 48 hours or more before your appointment may be rescheduled once at no additional charge.

Cancellations made within 48 hours of the appointment will result in the loss of your deposit.

12. Missed Collections

If we arrive for a scheduled collection and no one is available:

The appointment will be considered missed

The full service cost may be charged

A new booking will require a new deposit

13. Failure to Arrange Return

If cleaned items are not collected, or delivery cannot be completed due to lack of communication, we reserve the right to apply additional storage or re-delivery fees.

If you have any questions before booking, please contact us as we are always happy to help - hello@mamikleen.co.uk.